Teleplan

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Teleplan International N.V. (Teleplan) is a leading global provider of after sales services to the computer, telecommunications and consumer electronics industries. It was established as a private company in 1983 and floated in 1998 on the Frankfurt STOCK Exchange. Since then, Teleplan has enjoyed rapid growth through both acquisition and sustained organic development. In 2008, the company had total service revenues of €304.4 million.

Teleplan Services

Teleplan offers complex, integrated B2B service solutions, including: Fulfillment, Reverse logistics, Reverse Supply Chain Management and Multi-commodity repair/refurbishment. These technological services are provided to its B2B clients in the IT, cable, telecommunications and consumer electronics industries with the further option of managing the total outsourcing of all customer warranty responsibilities on behalf of clients. Customers include OEMS, retailers, distributors, service providers, integrators and other EMS companies. Teleplan also provides services directly to the B2C segment, who require out-of-warranty service for select electronic merchandise no longer covered by manufacturer warranty.

Facilities

Teleplan is headquartered in Zoetermeer, Netherlands. The company now has 19 global locations with a total of 5,777 employees (2008) spread over 3 regions (Americas, EMEA and APAC).

History

Teleplan was founded in Griesheim (near Frankfurt, Germany) in 1983. The company started servicing broadcasting equipment. Its first customer was Broadcast Television Systems Inc.. Teleplan's broad knowledge of advanced measurement, testing and control equipment provided the platform necessary to meet the demands of computer suppliers such as Sony and HP during the PC market boom of the 1980's, cementing Teleplan's place as a premier European provider of outsourced warranty services for the PC industry.

Until 1990, Teleplan concentrated on expanding the borders of its regional foundation in order to serve customers on a larger scale. Major expansions from 1990 onwards included expanding technical knowledge, developing highly advanced measuring and regulating equipment and developing software in-house in order to supervise the entire process.

By 1994, Teleplan had developed into one of the most important players in the German market in the field of CRT monitor repair with a vast number of large European customers. The German Teleplan concept was so successful, client requests for Teleplan's services from other regions became too large to ignore and Teleplan began examining possibilities for establishing a physical network of branches throughout Europe. A chronology of the company's global growth and acquisition path follows:

Chronology

  • 1996 - Teleplan & Computer Clinic AG (Switzerland)
  • 1996 - Teleplan Benelux B.V.(Netherlands)
  • 1996 - Teleplan Computer Services LTD (United Kingdom)
  • 1996 - Teleplan Sarl (France)
  • 1997 - Teleplan Monitor Service Center GmbH (Austria)
  • 1997 - Monitorservice I Norkoppint AB (Sweden)
  • 1997 - K'litex Sarl (France)
  • 1997 - Italia Sarl. (Italy)
  • 1997 - CPR Computer Peripherals Reparatur und Wartungs GmbH (Germany)
  • 1998 - LMI Logistics Management International GmbH, later EPR (Germany)
  • 1998 - ISG GmbH (Germany)
  • 1998 - Frutrans GmbH (Germany)
  • 1998 - AVC GmbH (Germany)
  • 1998 - Repair 2000 GmbH (Germany)
  • 1998 - CED GmbH (Germany)
  • 1998 - Anta AB (Sweden)
  • 1999 - TNT-Teleplan GmbH (50%) (Germany)
  • 1999 - White Electronics B.V. (Netherlands)
  • 2000 - Colchester (United Kingdom)
  • 2000 - ESL (USA and Canada)
  • 2000 - Simar Int. Services Ltd.(Ireland)
  • 2000 - Cerplex (United States)
  • 2000 - Cerplex Ltd.(50%) (United Kingdom)
  • 2000 - Atlantis (United States)
  • 2000 - Magellan project (Compaq sites Sydney, Hong Kong, Bang Kok)
  • 2000 - Newco Service Solutions (Singapore)
  • 2000 - Newco Taiwan Ltd. (Taiwan)
  • 2001 - Service Partners Minneapolis (United States)
  • 2001 - International Assembly Specialists Mexicali (Mexico)
  • 2002 - ETLM Le Mans (France)
  • 2003 - A NOVO Broadband (Delaware, USA)
  • 2003 - Polska Sp. z o.o.(100%) (Poland)
  • 2005 - Streamlined to 19 core operations sites with focus on APAC, Mexico, Poland

Notes

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