TeleHK
TeleHK is a HK based Internet Telephone Service (VoIP) provided by TeleHK Ltd. It develops standards based, telephony services using Session Initiation Protocol (SIP).
TeleHK provides hosted PBX services for small / medium business also known as IPBX - Telephone Extensions, Call Queues and Interactive Voice Response (IVR) systems. Other standard features of their service include Call Transfer, Music on Hold, Call Waiting, Call ID, Voice Mail, Voicemail to email, Fax to email, Call Conferencing, Three Way Calling.
In additional, TeleHK also provides premium A-Z voice destination service for other wholesales (VoIP) providers. TeleHK's sister company Red Card HK also provide PC2Phone, Web Callback, Calling Card and SMS Callback services.
They provide preconfigured SIP hardware from Cyber-Telecom.net
Telephone number availability and usage
TeleHK provides HK and International Geographic numbers. Like other VoIP services, calls to TeleHK numbers from other TeleHK customers are free. They allow peering with other VoIP companies so that calls are free between them also.
With Internet Telephony, telephone numbers are independent of the town or city that the area code relates to. This means that a VoIP telephone can be taken anywhere in the world, plugged into a broadband network and calls to the number will be routed directly to it – wherever it is. This obviously has the added benefit of making office relocation simple, in telecommunication terms at least
Calls to Emergency Services
TeleHK provides access to HK based Emergency services (999).
Virtual PBX, Centrex or Hosted PBX
Telephone Switchboards or private telephone exchanges (PBX) have been used by large corporations for many years but have always been unavailable to smaller businesses for cost or technical reasons. VoIP technology allows the services that blue chip corporations have taken for granted - telephone extensions and the ability to transfer calls between them, Call Queuing and Interactive Voice Response (IVR) systems - to be provided on a self service basic to small and even micro businesses.
Small businesses can pick the services they need off a list and configure them in real time from Voipfone’s web site. Because the system is hosted on their network and shared between many thousands of users it can provide sophisticated services at extremely low cost – usually just one or two pounds per month.
List of PBX Services
TeleHK’s PBX extensions have a suite of features including - Call Transfer, Music on Hold, Call Waiting, Call ID, Voice Mail, Call Conferencing, 3 Way Calling, Free Calls between extensions (wherever they are), business hours and line presentation.
Telephony service
TeleHK provides local telephony service. Value-added services are also provided upon request (with additional charges).
- Caller ID Display
- Call waiting
- Call forward
- Voicemail
- Telephone and Fax Forward Service
- Conference Call
- Call Filtering
- Speed Dialling
- Block-the-blocker
- Reminder Function
- Do Not Disturb (DND)
- Total suspension ID display when dialing
- Remote call forward
Broadband telephone service
Broadband telephone service is provided through the broadband network with a broadband phone box, which supports Internet access and telephone service at the same time.
- 2nd Generation Broadband Phone: This is a software package provided by TeleHK. User can use this software to call their friends and families overseas. They can also use this software while they are connecting to the Internet. Moreover, this software provides various functions listed below:
- Video Call
- Conference Call
- Call Transfer
- Caller ID display
- Call Waiting
- Call Filtering
- Caller ID Display
- Personalized Ring tone
- Change Skin
- Instant Message
- Data Transfer
- Phonebook
- Call Logs
- Voice Mail
IDD Service
TeleHK provides IDD0030 international calling service to both land-line and mobile phones. Free minutes are available to the International Call Forwarding Service or IDD service. In addition, the charge is based on 6-second increments. A complimentary Hong Kong ring tone is also available.
Regulation of HK VoIP services
TeleHK conforms to all HK VoIP regulations as issued by OFTA (Office of the Telecommunications Authority, Hong Kong)