Santiago Roel
Santiago Roel (born April 30, 1957) is a Performance Management and Total Quality Management government consultant. He pioneered government reform in Mexico in the nineties at local, state and federal level. He was in charge of PROMAP (1996-1998) a National Program designed to redirect bureaucracy towards customer satisfaction.
He is the creator of Semaforo Delictivo (Crime Traffic Light) an accountability tool used to measure an evaluate crime rate and government efficiency. He has helped his home state Nuevo Leon, Tabasco and more recently, Sonora, radically reduce crime rates, this story is detailed in Between Chaos and Order: A Mexican Crime Prevention Success Story1.
He has published three books on the subject and multiple articles and has recently proposed a national movement to install crime accountability in every state.
Books
Entre el Orden y el Caos 2
Estrategias para un Gobierno Competitivo''3
Entre el Aguila y la Serpiente''4
He heads RRS y Asociados a consulting firm.5