Revinate
Revinate is a Silicon Valley company founded by Jay Ashton (current CEO) and Marc Heyneker (VP of sales) which deals with SaaS-model social media and online reputation management services for hotels all around the globe.
Locations
Headquartered in San Francisco, Revinate also has offices in New York, Amsterdam, Cape Town, Sydney, and Singapore, and has worked with over 25,000 hotels in 140 countries.
Content
The company's software platform helps hotels create valuable, long-term guest relationships with better insights and knowledge by collecting and sorting data from consumer review websites such as TripAdvisor, as well as social networks such as Twitter, Facebook, LinkedIn, Foursquare and others, where hotel properties and brands are mentioned. Hotel representatives are notified when their companies are mentioned online, and the data is then used to make adjustments to hotel operations and allow hotels to respond quickly to online reviews. In 2011 Revinate officially partnered with TripAdvisor, allowing the firm to monitor customer reviews and ratings and popularity index rankings from the website. In 2014 Revinate launched a new CRM platform called inGuest which allows hotels to deliver guest marketing campaigns and collects guest booking and on-site request histories, preferences, and social media activity and compiles the data into personalized Revinate Rich Guest Profiles™ for hotels. The platform also features a mobile app for iOS, Android and mobile web that allows guests to check in, request services and reservations, and receive notifications and targeted communications.