NGenera CIM
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation, is a provider of next-generation customer-experience software solutions.
Profile
nGenera CIM is headquartered in Bellevue, Washington with international offices in London and Germany. Formerly known as Talisma Corp. (1999-2008) and Aditi Corp. (1994-1999), the company’s acquisition in 2008 by nGeneraCorporation launched its recent rebranding to nGenera CIM. The company offers professional services to support its software, including implementation, hosting, remote services (performance monitoring, recovery planning), and training packages and expert services.
History
In 1994, the Aditi Corporation was founded by former Microsoft executives. In 1999, Talisma was established by Aditi executives. In 2000, Aditi announced it was restructuring itself into two companies, Aditi Technologies and Talisma Corporation Pvt. Ltd. Talisma also received $31.5 million in its first round of venture funding, led by Oak Investment Partners, in 2000. 2001 saw the company launch operations in Singapore and Hong Kong and create an agreement with Vital Information of Tokyo, Japan, to become a preferred reseller of Talisma solutions in Japan. In 2004, Talisma acquired technology partner Knowledgebase.net. In 2008, Talisma’s higher-education customer relationship management (CRM) software was acquired by Campus Management, a technology-solution company catering to higher-education institutions. In February 2009, Talisma CIM had officially renamed itself as nGenera Customer Interaction Management, and the software known as the Talisma CIM suite became the nGen CIM suite.
Products
The nGen CIM suite includes nGen Knowledgebase, nGen Chat, nGen Email, nGen Phone, nGen Answer, nGen Click to Call, nGen CoBrowse and nGen Community.
Customers
nGenera CIM has reported 250% customer growth over three years. Among its more notable clients are Canon, Dell, eBay, Epson, Ford, Microsoft, Sony, and Sprint.
See also
- Knowledge management software
- Web 2.0