MTR Service Update

MTR Service Update is an online service that providing MTR service information through Twitter, founded by a group of Post-80s MTR employees and passengers. Messages are provided in Traditional Chinese and English. Although some of the founders are MTR employees, the service is not related to the official.

They believed MTR always lies, refuse to take the responsibility of failure. Lead the public to agree that there is nothing happened, or it is not responsible to the MTR.

Founded Reasons

The team was founded because of the dissatisfaction of the MTR on handling the message of service disruptions. Moreover, London Underground, which is the original copy of the MTR, has a perfect mechanism on reporting the service disruptions to the public.

Operational Challenges

As the service is user-driven, the involvement of passengers is very important. Team are now facing the problem on no data source in the areas which are low level of participation, such as Tseung Kwan O.

Mobile Applications

Except providing service on Twitter, team has also developed mobile applications for popular mobile platforms.

Windows Phone

• MetroStatus (Discontinued & Unpublished)

Android

• TrainBoard
• Swiftzer MetroRide (Under development)

Symbian

• MetroStatus (Touch devices only)

During the development cycle, team have to raise funds on own to pay the subscription fee of the stores.

References

zh:MTR Service Update