Mellon Group of Companies

Mellon is a multinational group offering technology solutions and outsourcing services to facilitate and secure the transactions of organizations with strong consumer business, including financial institutions, telecommunications service providers, public utilities, governmental organizations and retail chains.

Headquartered in Athens, Greece, Mellon has over 2,800 employees and is present in 12 countries in the wider region of Central and South-Eastern Europe:

• small offices for future development

Business activities

Mellon has five core business activities:

Technology Solutions that help organizations increase their profitability, minimize risk and enhance customer experience at the point of contact (at the branch, over the internet, over the phone, at the store, in the mail). Mellon represents industry leaders and innovators, including Gemalto, Diebold, Fiserv, Ingenico, Thales e-Security, NemoQ, Neopost, Altitude Software, Robur and Fireking.

Our Support Services involve two key capabilities, the provision of value-added service plans for Mellon’s solutions and the development of custom support services and software solutions that address an urging market/customer need.

Call Center Services that provide organizations with one resource and the necessary expertise for domestic telephony-enabled services. These services cover both inbound and outbound campaigns on three key areas –collections, telemarketing and customer support.

Business Process Management Services that draw from specialized sources including know-how, processes, human resources and technologies to effectively undertake complex and demanding outsourced projects.

Processing Services including the provision and management of integrated solutions and applications for value added card-based and/or pos-based transactions.

History

Mellon was established in 1994 in Greece with the inauguration of the parent company of the Group, Mellon Technologies. At the time the consumer credit was deregulated, new private banks established and the Greek financial market started a rapid growth in retail banking. Mellon was there to provide the necessary solutions and services that would enable banks to create a competitive edge and introduce consumer credit products with fast time-to-market.

As consumer credit matured, so did Mellon’s offering enhanced with outsourced, value added services such as telemarketing, business process outsourcing and debt management and collections to enable its customers to grow fast at low operating costs.

In parallel, similar opportunities arose in the regions of Central & SE Europe and Northern Africa, where retail banking started to emerge around the beginning of this century. Mellon, capitalizing on the experience of the Greek market, has expanded to the aforementioned geographical areas offering to financial institutions know-how, capabilities and valuable experience in the life-cycle of payments and consumer credit.

Country firsts

In the past 20 years Mellon has achieved significant country firsts:

Awards