ChatOps
ChatOps is a collaborative, conversation-centric way of working that brings people, discussions, bots, tools and files together in one central location: the workplace messaging app. Instead of having to track down colleagues or toggle between several platforms to find out what’s going on with their work and systems, ChatOps enables employees to clearly and quickly see what needs to be done at any given point in time. ChatOps aims to increase transparency and productivity while enhancing collaboration and employee engagement.
ChatOps is considered an extension of the DevOps movement.
History
GitHub is largely credited with coming up with the term “ChatOps” in 2013.
Today, adoption is largely limited to tech-savvy companies. Those that are using ChatOps now believe it’s a mission-critical service.
Benefits
A recent survey found that organizations that are using ChatOps enjoy a 32% increase in productivity, a 48.6% reduction in internal email, 25.1% fewer meetings and an 80.4% increase in team transparency.
Other benefits of ChatOps include:
- Faster decisions
- Dedicated War Rooms
- Support for distributed teams
- Increased collaboration
- Accelerated onboarding and training
- A stronger organizational culture
- Improved employee engagement
- Enhanced security and compliance
Components
ChatOps components are as follows:
- The messaging tool itself
- Bots
- Integrations
- Custom scripts
- Plugins
- People
Software vendors
Some of the more popular ChatOps platforms include:
- Microsoft Teams, which is hosted in the vendor's cloud and integrates with Office 365
- Mattermost, which is available as an on-premises, hybrid or private cloud solution
- Slack, which is available via the public cloud
- Stride, a solution made by Atlassian