AT&T iGEMS

The AT&T Integrated Global Enterprise Management System (iGEMS) is an end-to-end global network management platform that enables AT&T to monitor the performance of managed networks in a proactive, predictive and preventive manner to ensure that they are performing at optimal levels.

AT&T's Global Client Support Centres (GCSC) are a part of AT&T's integrated Global Enterprise Management System (also known as GEMS or iGEMS). GCSC provides human assistance for 24/7 management and monitoring of networks managed by AT&T to ensure their high availability.

Overview

GCSC provides expertise to automated iGEMS and together identifies network trends and correlates events that will help in the early detection and resolution of problems as they arise.

History

The idea of an integrated network management services program in AT&T was the brainchild of Richard R. Roscitt in 1995 through AT&T Solutions where, as its founding partner and executive team member, he led its four practices: Consulting, Network Integration, Outsourcing and Multimedia Call Center Solutions. Having pioneered the concept of end-to-end networking management, he was also responsible for launching AT&T's first Global Client Support Centre in Durham, North Carolina.

Aside from the US, Global Client Support Centres are now also in India, Singapore, the Philippines, China, Japan and the United Kingdom.