Aegis Global Academy

Aegis Global Academy provides management education, an MBA equivalent, catered exclusively to the services industry. It partners with experts in the field of education and experience management and had crafted a program that will put its students in the center of experiential learning through live management of customer contact channels and internships for 65 percent of their course requirement.

AbOUT ICEM

The Institute of Customer Experience Management (ICEM), the flagship institute of Aegis Global Academy, is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management and customer-centricity. It aims at creating professionals for the Service Sector. ICEM offers a variety of specializations according to service industry verticals. The curriculum of ICEM is heavily oriented towards practical experience through live customer contact management and internships.

Post Graduation Program in Business Management

ICEM offers a Post Graduation Program in Business Management (PGPBM) with 65% Practical and 35% Theory.

65% Practical consists of field visits, case studies, role plays, managing live customer contact channels and internships for up to 16 weeks.

35% Theory consists of

• Principles of general management with customization for CLTV (Customer life time value) is taught by IIM Indore with a combination of classes at IIM Indore campus, IIM faculty visiting ICEM campus and synchronous learning methodology.
• Customer Experience Management by world renowned SQC, Singapore, consisting of videos, classroom lectures and role plays.
• Industry vertical specific knowledge and related modules (Telecom, Retail, ITES, Banking and Insurance) is taught by core faculty and senior visiting faculty from the industry.
• Evaluation is basis progressive module.
• Participants also have an option to study an advanced course module of SQC in Singapore as part of an international exposure initiative for a nominal additional fee of INR 50,000, plus taxes and visa charges.

Management Internship

16 week internship is guaranteed in the related industry of specialization in leading corporations and offers exposure to the real corporate environment.

Placements

All students are provided at least one final placement opportunity, if placement is not offered by the interning organization. 75% of the students are assured placement in the Essar Group companies, on successful completion of the PGPBM from ICEM, if not placed elsewhere.

Post Graduate Management Admission Procedure & Eligibility Criteria

Admissions are based on the overall score obtained on entrance tests (CAT, XAT, MAT), followed by the Star Profiling Test and Personal InterViews.